| Complaint Details | I purchased a 2010 Tundra Double Cab on January 23, 2010 and in the contract I wanted leather seat ($1400) installed after my $1000.00 check cleared on the end of the month of January 2010. So when my check cleared I started calling to see when my leather would but installed. I called Dennis Wiles, the saleman that sold me the truck on the last week of February 1, 2010, and he said that he had called CC Top company and schedule to have my leather installed on February 8, 2010. So I called to CC Top to confirm my appointment, CC Top staff told me that no one had contacted him about installing any leather seats for me . So CC Top took my information to call Milton Ruben Toyota back to confirm. So a day went by and I still did not hear from anyone. So called the saleman, Dennis Wiles back the next day and he said that February 4, 2010 is the date of my appointment. So I got off early from my job to go to get my leather seats installed on February 4, 2010, and Dennis Wiles called me back stating that CC Top had to order my leather and it would not be installed until Monday, Februaury 8, 2010. So by this time I told Dennis and CC Top to cancel and give me my money back for the leather. It was way to much hassle to get this done. The dealership lied to me. It did not stop there though. I called Dennis Wiles to get my money back from the Dealership and he transferred me to his mother in the finance department , and I left a voicemail stated to refund me my money. I didnt receive a call back until today when she stated that if I dont get the leather then she will have apply the money to my auto loan. I held the party of my bargain but the dealership lied about scheduling my appointment, and I even got off my job . I have contacted the Customer Retention department and I am going to called Toyota President and VP until this gets resolved. Do not go to Milton Reuben Toyota in Augusta,GA to buy anything. |
